Customer comments about our LED lighting customer service staff are most welcome.

January 23, 2015

99.9% of the time, orders ship on time and are completely trouble free, but let's face it. Human beings produce our products. We have no infallible robots to do our picking, packing and shipping labels. A human being inputs information to the website. Human beings from Fedex and the US Postal service pick up and deliver our packages. And human beings sometimes shop online at our LED light store without assistance. When we add the human factor to an otherwise perfect world, we can expect that every now and then, some sort of problem will arise. When and if it does, we do what we need to do and make it right for you. When you're not sure exactly what you need, please call us (775-841-4490) or use our 'call me back form' so we can call you during business hours.

Today, I'd like to share a refreshing email with you. Here is, in part, what one of our customers had to say this week. Truly, it made my day.

Hi Mary, I just spoke with Brittney, I asked if I could speak to her supervisor because you must already know how great and knowledgeable she is about everything you sell. She helped me on a project. I hope you guys know the value of having someone that knows what she is selling and what I need for this project. That will make me buy from you guys alone. Because any question I asked she just knew the answer. She is fabulous.

Thank you, Wayne. Brittney is one of our rising stars here at TheLEDLight.com. She's been with the Company for about eight months now and already is challenging other top performers here as it pertains to production. Why? First and foremost is that Brittney is dedicated to her job and is a quick study, even on the more technical aspects of the LED lighting business. She's been fully trained on every product and truly understands how LED components work together. And when she doesn't know, she asks one of us here with more experience so she is assured of having the right answer for the application. That's our standard here at TheLEDLight.com and you can depend on it.

As the business owner, I see every single email sent to our main address at [email protected] and so does Mitchell Cohen, our General Manager. We pay attention - high attention - to everything you ask for and to everything you have to say about any transaction conducted here. You can buy with confidence from us because our management team is involved in every step of your experience with us.

I completely agree with Wayne and am happy to have Brittney as part of our team, so thank you for allowing me to give credit where credit is due. And remember that we offer contractor pricing on LED lighting for those of you who are professional installers and volume LED product users. We can also help with things you don't see on our website. Special order LED lighting is well within our scope and many of our vendors are US based and able to ship within a day or two. Use our call me back form and let us know if you have a volume purchase or a purchase for resale. Brittney or one of our other well qualified representatives are here to help, as am I and Mitchell.

Thank you as always for coming to TheLEDLight.com. We appreciate your business and look forward to hearing from you how our staff has solved your lighting problems.

By: Mary Wecker

Tags: contractor pricing on LED lighting, LED light store, LED lights online, special order LED lighting

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